Reception Counter at a Government Office

I am at a government office. There are two people at the reception. One is attending to a customer, the other is explaining how to make saagu bondibaiy to someone on the phone. The conversation then takes a turn and she asks from the other person how to make a dal dish.

Finally I was attended to by another staff who came to the reception counter. I went in to meet a particular official, presented my case and came out. The roadha kurukuraa phone call was still unfinished.

I walked out with yet another episode of customer service in a government office.