Haveeru has revealed that the Managing Director Male’ Health Services Corporation (MHSC) has been replaced by British national Catherine Jane Waters. Presidential Spokesperson Mohamed Zuhairu is reported to have said that the appointment was to improve the services of the hospitals and health centers under the corporation. And to design and foster the services through an experienced health professional who has experience in the sector in a developed country.
Ms. Waters has been the CEO of Indira Gandhi Memorial Hospital (IGMH) which is the biggest health care facility under MHSC, prior to her appointment as the Managing Director of MHSC.
I once made a four-page handwritten complaint to the CEO/Manager of the IGMH to inform of some very unpleasant experiences I had to undergo at the hospital a few months. I lodged my written complaint at the public relations counter and left contact details on the note.
The next morning I missed a call from a number that I did not recognize just after eight o’clock in the morning as I was on the ferry to Male’. I had planned to call back when I got to the office. By the time, I got to the office I had received a text message acknowledging my complaint, and apologizing for the experience I had to go through. I called the number and spoke with Ms. Waters. She listened to me and clarified the issues I had raised. She then explained to me the challenges that would delay action to rectify the matters I had raised, but assured me that she would look into it and take action to improve the areas of concern that were raised in my note.
Less than a week later, I bumped into a friend who is a Deputy Director at the hospital and mentioned to him about my complaint. He told me that one of the issues that I had raised has already been attended to and that he has been given instruction to do it. Those wishing to meet with a doctor at the baby nursery will have a proper meeting place and will not have to discuss issues with the doctor standing in the midst of a crowd. That is just one of the things.
From the experience I had I understand that she is efficient, has a good sense of what healthcare is, and is a right person to promptly attend to issues and take the health corporation out of the fire-fighting syndrome that it is in right now. Most importantly, it is worthy to note that she has the capacity to listen to and respond appropriately to discomfort and dissatisfaction. I believe the government made the right decision; only time will tell.
June 8, 2011 at 10:50 pm
I’ve met her at one of our Association meetings to highlight the concerns that we face at IGMH and she was keen to listen. I would also agree with you that she is efficient and knows what healthcare is. I just hope that things improve as it has been improving and that the general public would get back the trust which is lost due to many years of mismanagement by the biggest hospital in Maldives.