Mistakes reveal culture faster than success ever will, by how we respond to mistakes.
In schools, students learn quickly which teachers respond with guidance and which respond with fear. The way teachers respond determine the energy in the classroom.
In workplaces, adults are no different: when responses are harsh, trust retreats, and when responses are calm and fair, trust strengthens.
Correction doesn’t break trust, humiliation does. When leaders choose humiliation as the preferred way to correct mistakes, organisations falter.
That is why the energy we carry into the room and share with our team matters.
#SmileAndLetSmile #LiftCulture #CultureCode365 Day 48 | Trust Grows in How We Respond
Smile and Let Smile 
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