Every Live2Lead speaker said it differently, but all pointed to the same truth: repair is stronger than perfection.
Teams don’t expect flawless leaders – they expect present, honest, courageous leaders.
- A sincere apology.
- A quiet check-in.
- A reopened conversation.
Repair deepens trust because it restores relationship over ego. I have witnessed this again and again: from Lhaviyani to Damas, from Medica to schools: healing moments reshape culture more than polished moments ever do.
Once, I had a scuffle with a colleague that lasted quite long – where almost in every meeting we will have something to disagree to. My boss and mentor called me into his office, one day, and had a long conversation with me.
From the next day onwards, the first thing I did when I came to office was to drop into his office – we ordered a cup of coffee and stayed talking about things that were nothing to do with work. Over time, we were able to see each other for who we were and repair our relationship. There was no telling. Just meaningful engagement and trust.
Is there a conversation waiting to be gently reopened this week? #SmileAndLetSmile #LiftCulture #CultureCode365
Smile and Let Smile 
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