Day One: Communication for Care
We began with a simple menti question:
“What’s one word that describes how you feel today?”
The screen filled with words like happy, loved, energetic, cared, and connected.
It was a snapshot of the human heartbeat within the hospital: people working hard, showing up, and still carrying the warmth that defines Medica.
Our focus that day was Communication for Care.
We acted out real patient interactions: first, as they usually happen, and then, as they could happen with greater empathy and presence. The difference was immediate and powerful:
“The patient felt more relaxed and reassured.”
“We listened this time.”
“There was care, not just correction.”
That moment revealed something we often forget: communication isn’t about words: it’s about energy. It’s in the tone, the pause, the listening, the look that says I’m here for you. And when we practice that kind of communication, healing begins even before treatment does.
Day Two: Care to Experience
By the second day, something had shifted.
The same faces returned: more open, more curious, more connected.
The session theme was Care to Experience.
After a role play with the given scenarios, when asked, “What felt different between Round 1 and Round 2 of the roleplay?” the reflections spoke from the heart:
“Reassurance of assistance.”
“Listening to patient concerns.”
“Clear explanation and apology.”
“Love and patience.”
In those responses, you could see the ripple of awareness. Empathy had moved from being a “soft skill” to a strong skill: the anchor that holds care steady.
Then came one of the favourite parts: the team brainstorm. Each department shared their Top Ideas for Creating Happy Interactions. And what they wrote was pure gold:
“Compliment your colleague — say you look good today.”
“Ask: how are you feeling?”
“Let’s go for coffee.”
“Always listen first, then respond with care.”
Simple acts. Powerful impact.
Because in healthcare, joy is contagious too.
Celebrate Each Other
The highlight of the day was the Celebrate Each Other exercise.
Participants were invited to write messages of appreciation to their colleagues in the room. What followed was pure magic — laughter, applause, and even quiet tears.
“You are the heart of Medica.”
“You inspire me to better myself.”
“Love our Medica family.”
“You did it! So happy for you.”
For a few minutes, the hospital wasn’t just a workplace — it became a family circle.
It reminded us that while patients feel the care we give, that care starts with how we treat one another.
The energy in the room was different after that. Softer. Lighter.
And as one participant wrote on the menti:
“I feel wings.”
Lessons from the Two Days
Looking back, four simple truths stand out — ones that go beyond hospitals and belong in every team, every community, every home:
1️⃣ Communication heals when it’s kind.
Every word we say either builds trust or breaks it. Speak to comfort, not to correct.
2️⃣ Connection builds confidence.
When we listen deeply, others feel safe. And safety is where healing begins.
3️⃣ Appreciation multiplies care.
A compliment, a smile, a thank-you — small acts that recharge tired hearts.
4️⃣ Empathy is resilience.
We can’t pour from an empty cup. When we care for each other, we find strength to care for everyone else.
The Culture of Care
What happened in those two days wasn’t just training: it was transformation.
People didn’t just learn techniques; they rediscovered purpose. Smiles became stories. Conversations became connection. And communication became care.
As one participant said quietly as the session ended,
“I’ve learned that one act of kindness can make someone’s whole day.”
And that is what Mission Possible is all about. It’s about the kind of leadership that begins with love. The kind of teamwork that grows through trust. And the kind of culture that heals everyone it touches.
When we choose to care – truly care – we don’t just serve others. We lift them. And in that lifting, we grow our own wings too.
🌸
Smile and let smile.
Smile and Let Smile 